Redesigning a whole new nav experience
- Conducted in-depth discovery research along with careful SH management to ensure all needs for the navigation are included.
- Focused on a flexible system that can accommodate large amounts of content without overwhelming users.
- Ensured that the design and build could be updated switfly as business priorities change.
Supporting a full website replatform
- Ensured that the UI design system was built in from the start for cleaner handoff between design and engineering.
- Focused on authoring experience in the backend of AEM so we could seamlessly open pages to stakeholders and reduce the engineering workload for page updates.
- Ensured that SEO & accessibility were included.
- Managed page QA and communicated feedback to contractors for over 200 pages.
Establishing web UX practices for Twilio
- First UX designer to be fully focused on the Twilio.com user experience.
- Created process for discovery exploration, information architecture, user and page flows, and validation research.
- Audited the information architecture of the entire Twilio.com ecosystem.
- Mentored two extremely talented UX designers.
Bridging the gap between design and engineering.
I make a point to include engineering early in the project and learn about the build process for every project. I also focus on stakeholder education and expectations across a project, ensuring all needs are met without scope creep. I have facilitated communication between stakeholders, designers, and engineers to ensure that all needs were met. I focus on solutions that understand what experiences need to be improved while still focusing on what can actually be built.